Terms & Conditions
Domestic Sales Terms & Conditions
Because of the rapidly changing price of raw materials that our manufacturers are encountering, we must remind our customers that our prices are subject to change without notice. You Can Be Sure We Will Do All In Our Power To Maintain Current Prices, but again this depends on the cost of the materials available to us. Any typographical error in pricing will be corrected in house. RECREONICS reserves the right to substitute alternate and/or equal products when necessary.
Minimum online order is $25.00.
Availability and Shipping of Online Orders
Most products available on our website are in stock. Your order will require 2 – 3 working days to process and ship. Orders received by 10:00 am EST requesting next day or second day air service will ship same day (if in stock). Orders received after this time will ship the next business day (if in stock). Some products are not in stock and require 1 – 2 weeks to ship. Due to the high volume of orders during the months of May, June and July orders may take longer to process.
Shipping and handling charges on certain web orders is $9.70. Certain freight restrictions apply, i.e., web site pricing, credit card required. Orders outside the contiguous 48 states and/or expedited freight requests (any service other than standard ground FedEx), dense weight, hazmat, oversized items may require additional freight charges.
Special flat rate web shipping of $9.70 is not available on sale items. All prices are F.O.B. Origin (freight is additional).
Credit accounts will be extended with an approved credit application. New accounts without prior credit approval will be shipped C.O.D. or on a cash-before-order basis. Custom orders are non-cancelable and may require a deposit. All past due invoices will carry a service charge of 1 ½% per month (18%) per annum. Any past-due account will be turned over to a third party for collection, in which case the purchaser agrees to be responsible for all costs of collection and reasonable attorney’s fees.
Terms are net 30 days from date of invoice F.O.B. Our Warehouse unless otherwise specified. Shipments on open accounts are subject to credit approval. Shipments made to delinquent accounts will be C.O.D. MasterCard, Visa and American Express are available to institutional and aquatic accounts.
All orders are shipped via the best possible carrier. Air freight or other special handling for rush shipments is available on request. We pack merchandise carefully to keep it from being damaged, but it is possible for a shipment to be lost or damaged in transit. Claims should be filed with FedEx or the common carrier by the purchaser within the time limit allowed by the carrier. It is the purchaser’s responsibility to inspect all shipments for shortages and damages prior to signing for the shipment. Photographs may be requested.
Damaged Goods or Shortages
It is the buyer’s sole responsibility to thoroughly inspect all shipments immediately upon arrival for shortages and/or damages. The buyer’s receiving personnel must note on the freight bill plus advise the freight company driver of any shortages, losses and/or damages and insist on a notation of shortages and/or damages by the freight company driver across the face of the delivery receipt. Otherwise no claim can be enforced against the carrier. All Shortages and/or damages (including concealed) must also be reported to Recreonics, Inc. in 24-48 hours from receipt of shipment.Reporting concealed damages does not automatically assure product or monetary replacement.
Merchandise returned for credit must include a Return Authorization Number on the outside of the box. You will be assigned a number when you call us for information about returns. Merchandise returned without an assigned RGA number will not be accepted.
All returned merchandise must be in 100% resale condition and must be in original packaging. All RGAs assigned by Recreonics, Inc. are valid for 30 days from date of issue.
Authorized returns must be in new condition and must meet inspection criteria beofre credit issuance and subject to a restocking fee. Recreonics, Inc. reserves the right to not authorize a return.
All HAZMAT items must be returned in the original box in which it was shipped due to special HAZMAT labels on the box.
All products sold by us are covered by Manufacturers’ Warranties, and these warranties are the sole responsibility of the Manufacturers. There are no other Warranties, expressed or implied, by RECREONICS or its subsidiaries. No dealer, agent or employee of RECREONICS or its subsidiaries is authorized to make any promise, representation, guarantee or warranty other than as stated. Customer is responsible for all freight charges on returns and replacements. Photographs may be requested.
Custom/Special orders will require a 50% non-refundable deposit and may not be cancelled. Parts may require full payment in advance. Special orders may not be returned for credit.
Sales Tax Charges
If your state requires Recreonics to collect sales tax on their behalf, the applicable sales tax would be indicated on your invoice for payment to Recreonics as the collector.